Product Related Questions

What will I receive upon purchasing a template?

Once you purchase a template, you’ll get a .zip file. After unzipping, you’ll find the Figma Project File in .fig format, along with presentation images for the design, and a tutorial to guide you in crafting compelling titles.

What’s included in a template apart from the design file? Do you provide any text content or images?

Along with the design file, our templates include all text and stock images shown in the preview presentation. The only elements not included are the screen captures within each device frame. These are intended to be placeholders where you will insert the screens of your own app.

How do I unzip the .zip file to access my Figma Project File?

Unzipping a .zip file depends on the operating system you’re using. On most systems, you can simply double-click the .zip file to automatically unzip its contents. If you’re having trouble, we recommend referring to online tutorials specific to your system.

What devices and sizes are included in the templates?

Our templates are designed to support all required sizes for the App Store and Google Play Store. They’re compatible with devices such as the iPhone 14 Pro Max (also known as the iOS 6.7 Inch, having a resolution of 1290×2796 pixels), iPhone 8 Plus (categorized as iOS 5.5 Inch with a resolution of 1242×2208 pixels), iPad Pro (known as iOS 12.9 Inch, with a resolution of 2048×2732 pixels), Samsung Galaxy S21 Ultra (resolution of 1440×3200 pixels), and Samsung Galaxy Tab S7 (resolution of 2048×2732 pixels).

Can I preview the templates before buying?

Yes, you can view the template on its respective page before making your purchase.

How does Screeenz.io ensure the quality of its templates?

At Screeenz.io, we follow a rigorous design and quality assurance process for every template we create.

Our founders, both seasoned design professionals, are actively involved in the design process, ensuring that each template meets our high standards. Each template is meticulously crafted with the target audience and platform guidelines in mind. We strive to produce designs that are not only visually appealing but also boost app downloads by improving the app’s presence on the App Store and Google Play Store.

Moreover, we regularly update our templates to stay in tune with current design trends and platform requirements. We also conduct periodic reviews of our entire template collection, refining them based on user feedback and performance data.

Our commitment to quality and attention to detail make Screeenz.io a trusted source for app screenshot templates.

Who designs these templates?

All our templates are expertly crafted by our founders, Dan Deaconu and Mihai Deaconu. Both have extensive experience in the design space, creating unique and engaging templates for our collection. To learn more about them and their design journey, visit our About Us page here.

Can I request a specific screenshot template?

For custom designs, please reach out to us at [email protected].

Are the templates compatible with all devices?

Yes, our templates support all required sizes on the App Store and Google Play Store. Refer to answer 2 for specific device compatibilities.

Are the images used in the templates licensed for commercial use?

Absolutely! All images included in our templates are created by Screeenz.io and are fully licensed for commercial use.

Can I edit the templates with other software apart from Figma?

Currently, our templates are specifically designed for Figma and are provided in the .fig format. However, we are planning to expand our template collection to other design tools like Sketch and Adobe XD in the future. Until then, they may not work as intended if opened with other software.

Can I convert the Figma templates to Sketch or Adobe XD format?

While there are tools that can convert Figma templates to other formats, we don’t generally recommend this. Our templates are specifically designed for Figma, which is a free and user-friendly design tool, making it our preferred choice.

Do I need advanced skills in Figma to customize the templates?

Not necessarily. Figma is designed to be intuitive and user-friendly, which makes it relatively easy for even beginners to get a hang of. However, having some basic knowledge would certainly make the process smoother.

Are your templates compatible with Figma’s latest version?

Yes, all our templates are updated and compatible with the latest version of Figma.

Can I use the same template for multiple apps?

Yes, once you’ve purchased a template, you can use it for multiple apps. However, remember that the template cannot be resold or shared with third parties.

Purchasing and Payment Questions

When can I access my purchased templates?

Immediately after purchase, you can download your design directly from our website.

Does Screeenz.io offer discounts?

Yes, Screeenz.io periodically offers discounts for apps in certain categories or when a customer’s purchase exceeds a certain amount. Furthermore, if you’re planning a large order and want to discuss a custom offer, please feel free to reach out to us at [email protected]. We’re always open to providing the best value to our customers.

What is the refund policy?

Due to the digital nature of our products, Screeenz.io generally operates under a no-refund policy. Digital products are delivered instantly and cannot be unequivocally returned. Therefore, it’s typically not possible to issue refunds. However, we do understand that exceptional cases may occur. If you believe your situation is exceptional, please contact us at [email protected] to discuss it.

Who can purchase these templates?

Anyone who can make purchases with a credit or debit card can buy our templates.

Do I need to create an account to make a purchase?

No, creating an account is not necessary to purchase a template. You can proceed with a guest checkout. However, having an account with Screeenz.io offers added benefits. For instance, you can easily track your purchase history and re-download previously purchased templates directly from the website at any time. It also simplifies the process for future purchases.

What measures are in place to secure my personal and payment information?

We use Stripe as our payment gateway, one of the most secure payment solutions for digital products.

What are the payment methods accepted by Screeenz.io?

We accept all major credit and debit cards through our secure payment gateway, Stripe.

I found the same template elsewhere at a lower price. Do you match prices?

Screeenz.io does not offer a price matching service at this time. All our templates are crafted carefully by our founders, ensuring unique, high-quality designs.

Is a subscription model available?

We currently do not offer a subscription model.

Post-Purchase Questions

How can I get a refund in exceptional circumstances?

Please reach out to [email protected] to discuss the specifics of your situation.

I am having trouble downloading my purchased template. What should I do?

If you’re facing any technical difficulties with the download, please contact our support team at [email protected] for assistance.

What happens if I lose my downloaded template? Can I download it again?

Absolutely! If you have an account with Screeenz.io, you can log in and download your previously purchased templates at any time directly from our website. Additionally, after making a purchase, you will receive an email containing a download link for your template. You can use that link to re-download the template if needed. If you encounter any difficulties, please reach out to our support team at [email protected] for assistance.

Are there any restrictions on how I can use the screenshot templates?

You can use the screenshots for personal and commercial projects. However, they cannot be resold or shared with third parties.

Are these templates only available online?

Yes, all our templates are digital and can be purchased and downloaded directly from our website.

Support and Contact Questions

How can I get in touch with customer support?

For customer support, please contact us at [email protected].

I’m new to Figma. How can I learn to use it?

There are many online resources available to learn Figma, including video tutorials, online courses, and community forums. Figma also offers extensive documentation and learning resources on their official website.

Do you offer support in customizing the templates?

Our templates come with a guide on how to write compelling titles to assist you in the customization process. If you need additional support or have specific customization needs, please reach out to us at [email protected]. We also offer custom design commissions for those needing original app screenshots tailored specifically to their application. Our team would be more than happy to work with you to bring your vision to life.

Do you provide customer support over weekends and holidays?

Our customer support team is committed to providing timely assistance. We generally respond within a 48-hour window, even over weekends and holidays.

General Questions

Are there any ongoing promotions or loyalty programs?

Currently, there are no special promotions or loyalty programs, but we’re planning to introduce affiliate options in the future.

How often do you release new templates?

We consistently add new templates to our collection. You may want to periodically check our website or sign up for our newsletter to stay updated on new releases.

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